Our client is a well established investment management PLC and offers a fully independent financial and investment planning service to their customers.
They are authorised and regulated by the Financial Conduct Authority (FCA) to undertake discretionary investment management as well as to hold client money, and they provide a comprehensive and long-lasting service to individuals and their families.
Quai were engaged to provide a full suite of outsourced investment administration services, including a full portfolio management service and product administration. Our client needed product administration for their ISA and GIA and was interested in adding further investment products. This required Quai to design an operating model that catered for all aspects of their business to ensure a seamless transition from their previous provider.
How we solved it:
The full operating model was assessed and all the business requirements captured. A transition plan was agreed and executed to migrate all client assets to the new environment. To ensure continuity of service, this was achieved over a weekend, ensuring customers were not disadvantaged and their ongoing portfolio management was not compromised.
Following the launch of the new service, a Junior ISA was requested. The same systematic approach was followed and implemented. This was then repeated with the provision of a new white-labeled SIPP, this time with a migration from a third party.
Our client now has a service which offers a selection of products not available from their previous providers that are more fully integrated and cost effective, without any compromise to the service they deliver to their customers.
Significant enhancements to their model were achieved and the relationship and service continues to grow.
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